Resident Experience Manager / Resident Manager / Property Manager

Key Responsibilities: 

● Act as the primary point of contact for residents and ensure a high level of resident satisfaction. 
● Handle resident queries, complaints, requests and grievances with complete ownership and timely 
follow-up. 
● Coordinate with facility management, maintenance, security, housekeeping, landscaping and other service teams for effective resolution of resident concerns. 
● Maintain strong and professional relationships with residents, owners and society representatives. 
● Conduct regular inspections of common areas and identify operational or maintenance issues proactively. 
● Ensure that residential amenities, common areas and facilities are maintained to the expected standards. 
● Coordinate and communicate maintenance schedules, facility updates, notices and other important information to residents. 
● Maintain proper records of complaints, service requests, resolutions and resident feedback. 
● Follow up with concerned departments/vendors until complaints are completely resolved. 
● Assist in managing resident move-ins, move-outs, possession-related coordination and other resident requirements, wherever applicable. 
● Coordinate with vendors, contractors and facility teams to ensure timely delivery of services. 
● Identify recurring resident concerns and suggest improvements in processes and services. 
● Support resident engagement initiatives, community activities and initiatives aimed at improving the overall living experience. 
● Ensure professional communication and a service-oriented approach while dealing with residents. 

Desired Candidate Profile: 
● Graduate in Business Administration, Real Estate, Property Management, or a related field. 
● 3+ years of relevant experience in real estate, residential property management, society management, facility management or resident relationship management. 
● Candidates from premium residential projects, real estate developers, property management companies or managed communities will be preferred. 
● Strong experience in handling residents, homeowners, society members and property-related complaints. 
● Excellent communication skills in English, Hindi and Marathi. 
● Strong coordination, negotiation, follow-up and problem-solving skills. 
● Good understanding of residential property operations and facility management. 
● Well-groomed, professional, approachable and customer-focused. 
● Strong ownership and ability to independently handle resident issues from initiation to closure. 
● Proficiency in MS Office / Excel and basic MIS reporting will be an advantage. 

Key Performance Indicators (KPIs) 
● Resident Satisfaction & Feedback 
● Complaint Resolution Time 
● Service Request Closure Rate 
● Response & Follow-up Time 
● Quality of Facility & Property Management 
● Resident Relationship Management 
● Timely Coordination with Internal Teams & Vendors 
● Overall Resident Experience 

Preferred Background 
Real Estate | Residential Property Management | Society Management | Facility Management | Premium Residential Projects | Resident Relations